Free shipping on custom packaging across the USA & Canada.

Shipping Policy

Last updated: October 14, 2026

Every order from The Packaging Masters is made to order. This page explains where we ship, how long production and delivery take, our free standard shipping, and what to do if something goes wrong in transit.

Free ShippingFree standard shipping to all 50 US states and Canada.
4–5 daysProduction time (business days) after proof approval.
5–7 daysShipping time (business days) after production.
TrackingA tracking number is emailed for every shipment.
01 · Shipping areas

Where we ship

  • All 50 United States, including Alaska and Hawaii
  • Canada (all provinces and territories)
  • Business, residential, and warehouse / fulfillment-center addresses

Standard shipping to these areas is free. Need delivery to another country? Contact us before ordering and we will confirm options and costs.

02 · Processing

Order processing & production

Because every box is custom, your order moves through these steps:

  • Quote & order confirmation: we confirm size, material, printing, quantity, and final price.
  • Digital proof: usually sent within 1–2 business days.
  • Production: 4–5 business days after you approve the proof.
  • Rush production: available on many orders — ask us and we will confirm the date in your quote.

Business days are Monday–Friday, excluding US federal holidays.

03 · Delivery times

Production & shipping times

DestinationProductionShipping
United States (all states)4–5 business days5–7 business days
Canada4–5 business days5–7 business days

Typical total time from proof approval to delivery is about 9–12 business days. Alaska, Hawaii, and remote areas may take a little longer. Delivery dates are estimates and can be affected by carrier delays, weather, or customs.

04 · Shipping cost

Free standard shipping

  • Standard shipping is free on every order to the USA and Canada — no shipping charge is added to your quote or invoice.
  • Your quoted price is the price you pay for production and standard delivery — no hidden fees.
  • Expedited or rush shipping is optional and available on request at an additional cost, which we confirm in writing before you approve it.
05 · Carriers

Carriers & tracking

  • We ship with trusted carriers such as UPS, FedEx, USPS, and freight (LTL) for large orders.
  • A tracking number is emailed to you as soon as your order ships.
  • Large orders may arrive in more than one package or on a pallet.
06 · Canada

Duties & taxes for Canadian orders

Orders shipped to Canada may be subject to import duties, taxes, or brokerage fees. Unless your quote clearly states that these are included, they are the responsibility of the recipient.

07 · Address

Shipping address accuracy

Please double-check your shipping address before approving your order. Address changes are possible until the order ships. If a package is returned because of an incorrect address, re-shipping costs are charged to the customer.

08 · Delivery issues

Damaged, missing, or lost shipments

  • Please inspect your order when it arrives.
  • If cartons are damaged or items are missing, email us within 5 business days of delivery with your order details and photos.
  • If tracking shows no movement for 7 business days, contact us and we will open a claim with the carrier.
  • For confirmed carrier damage or loss, we will reprint and reship the affected items or issue a refund for them, at no extra cost to you.

For returns and refunds on delivered products, please see our Return & Refund Policy.

09 · Contact

Questions about shipping?

Email: inquiry@thepackagingmasters.com
Phone: 231-294-9568
Address: 6545 Market Ave. North, STE 100, North Canton, OH 44721, United States

Have a deadline?

Tell us your in-hand date when you request a quote. We will confirm the production and shipping plan that gets your boxes to you on time — before you approve anything.

About The Packaging Masters

Packaging Built For
Brands That Care
About Details

Instead of generic stock boxes, every project starts with your product, your goals, and your customer experience — so the packaging protects in transit and still feels premium in hand.

Custom — Not Catalogue

Built to your product, not pulled from a shelf of ready-made sizes.

Premium Look, Real Protection

Strong structures, neat edges, and finishes that actually sell.

Open To Everyone

Businesses and individuals can order — start with a small run and scale when you’re ready.

Fast, Clear Timelines

4–5 business days production after proof approval — you always know what’s next.

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