How The Packaging Masters handles your data.

We only collect the information needed to provide our services, such as:

• Contact details: name, company, email, phone, billing & shipping addresses
• Order details: product specs, quantities, shipping instructions
• Account details: login email and encrypted password (if you create an account)
• Payment details: limited billing info; full card data is handled by secure processors

We also receive basic technical data when you visit our website (IP address, device, browser, pages viewed) to keep the site secure and improve performance.

We use your personal data to:

• Prepare quotes and process orders for custom packaging
• Communicate about designs, proofs, approvals, and delivery
• Process payments and handle billing questions
• Improve our website, products, and customer support
• Send service messages and, where permitted, relevant updates about our services

We only use your data when we have a lawful reason – for example, to fulfill a contract with you or for our legitimate business interests in running and improving our services.

We do not sell your personal information.

We may share it, only when necessary, with:

• Service providers who host our website, send emails/SMS, or support our systems
• Payment processors that securely handle transactions
• Print, logistics, and shipping partners involved in fulfilling your orders
• Professional advisors and legal authorities when required by law

These partners are required to protect your data and only use it to perform services for The Packaging Masters.

Like most websites, we use cookies and similar technologies to remember preferences and understand how visitors use our site.

• Essential cookies – keep your session active and basic features working.
• Analytics cookies – help us see which pages are visited and improve the experience.

You can control cookies through your browser settings. If you disable certain cookies, some features of the website may not function correctly.

If you opt in to receive SMS or text messages from The Packaging Masters, we use your phone number only to send the messages you requested (such as order updates or service alerts).

We may share your number with vendors that deliver our text messages (for example, SMS platforms or phone carriers), but:

• We do not sell or share SMS opt-in data with third parties for their own marketing.
• SMS opt-in data and consent will not be shared outside of services needed to send our messages.

You can opt out of SMS at any time by following the instructions in our messages.

You may have the right, depending on your location, to:

• Request access to the personal data we hold about you
• Ask us to correct or delete certain information
• Limit or object to specific types of processing
• Withdraw consent for marketing at any time

We use reasonable technical and organizational measures (including encryption, secure servers, and restricted access) to help protect your data. No system is 100% secure, but we work to keep your information as safe as possible.